Privacy Policy

This Privacy Policy describes how supramood.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

  Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

By providing your phone number, you agree to receive text messages from {Company Name}. Message and data rates may apply. Message frequency varies. Supramood will not share your contact phone number with any other parties.

  Device Information

● Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.

● Purpose of collection: to load the Site accurately for you and perform analytics on Site usage to optimize our Site.

● Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

● Disclosure for a business purpose: shared with our processor Shopify and other technology platforms for standard processing purposes.

  Order Information

● Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

● Purpose of collection: to provide products or services to you, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services based on your preferences.

● Source of collection: collected from you.

● Disclosure for a business purpose: shared with our processor Shopify and other technology platforms for standard processing purposes.

  Customer Support Information

● Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

● Purpose of collection: to provide customer support.

● Source of collection: collected from you.

  Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

  Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

● We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.

● We may share your Personal Information to comply with applicable laws and regulations or to respond to lawful requests for information.

  Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For example:

● We use Google Analytics to understand how customers use the Site. You can read more about how Google uses your Personal Information here. You can opt out of Google Analytics here.

● We share information about your use of the Site and your interactions with ads on other websites with our advertising partners.

You can opt out of targeted advertising by:

● FACEBOOK

● GOOGLE

● BING

Additionally, you can opt out of certain services by visiting the Digital Advertising Alliance’s opt-out portal at: optout.aboutads.info.

  Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products and offers.

  Lawful Basis

If you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

● Your consent

● The performance of the contract between you and the Site

● Compliance with legal obligations

● Protection of vital interests

● Tasks carried out in the public interest

● Legitimate interests that do not override your rights and freedoms

  Retention

When you place an order through the Site, we will retain your Personal Information for our records unless you ask us to erase this information. For more details on your right to erasure, see the ‘Your Rights’ section below.

  Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making when it affects you significantly.

We do not engage in fully automated decision-making that has a legal effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud without significant effects on you.

  Your Rights

  GDPR

If you are a resident of the EEA, you have the right to access your Personal Information, port it to another service, and request corrections or erasure. To exercise these rights, please contact us using the information below.

Your Personal Information will be initially processed in Ireland and then transferred outside Europe for storage and further processing. For more information on data transfers under GDPR, see Shopify’s GDPR Whitepaper: Shopify GDPR Whitepaper.

  CCPA

If you are a resident of California, you have similar rights to access your Personal Information (the ‘Right to Know’), port it to a new service, and request corrections or erasure. For these rights, please contact us.

If you would like to designate an authorized agent for these requests, please reach out using the contact details below.

  Cookies

Cookies are small data files downloaded to your device when you visit our Site. We use various cookies including functional, performance, advertising, and social media cookies. Cookies enhance your browsing experience by remembering actions and preferences.

You can control cookie settings through your browser. Please note that blocking cookies may affect your experience on our Site.

  Do Not Track

We do not change our data collection practices in response to “Do Not Track” signals as there is no consistent industry understanding of how to interpret these signals.

  Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.

  Contact

For questions about our privacy practices or if you would like to make a data subject access request or a complaint, please contact us at:

Supramood LLC -brett@supramood.com  404 Spring st. Nevada City, CA 95959

If you are not satisfied with our response to a complaint, you have the right to lodge a complaint with the relevant data protection authority.